Woodbridge Garden Rooms Ltd.

Terms and Conditions

See Below Terms and Conditions



The “Company” is Woodbridge Garden Rooms Ltd.

The “Customer” is the person, firm, or company who purchases the product or services from the Company.

1. Contracts

Descriptions of Work/Quotations and Terms and Conditions provided by Woodbridge Garden Rooms and accepted in writing by the client shall form the basis of the contract between Woodbridge Garden Rooms and the client.

The Contractor (Woodbridge Garden Rooms) and client are entering into a contract until the agreed works are completed, or for a defined period unless otherwise stated.

If either party wishes to terminate a contract, notice must be given in writing, no less than 3w weeks prior to agreed installation start date.

2. Title

Title in all materials used within the works shall remain with Woodbridge Garden Rooms and shall not pass to the client until the price has been paid in full by the client.

3. Insurance

Woodbridge Garden Rooms will maintain employee and public liability insurance in respect of works agreed.

4. Health & Safety and the Environment

Woodbridge Garden Rooms will operate in compliance with health, safety and environmental legislation throughout the contract.

5. Machinery Plant and Equipment

Woodbridge Garden Rooms will provide all plant, tools, machinery, vehicles, cartage and haulage for the proper execution and completion of the works, including all fuel and maintenance for the plant and vehicles.

6. Site Clearance on completion of works

Woodbridge Garden Rooms will clear up debris, surplus materials, and leave the site tidy on completion of works.

7. Delays

Delays caused that are beyond the control of Woodbridge Garden Rooms are the responsibility of the client. In the event of such delays Woodbridge Garden Rooms may charge the client for the time lost and travel costs. Woodbridge Garden Rooms will ensure that all contracts are delivered on time (weather dependant). Should Woodbridge Garden Rooms fall behind due to adverse weather conditions, clients will be informed.

8. Customer Obligations

The customer shall provide water and electricity for Woodbridge Garden Rooms at no charge to enable the agreed works to be carried out. The client shall provide access to the site during normal working hours and a storage place for materials and/or tools during the progress of the works.

The client will ensure that Woodbridge Garden Rooms are aware of any statutory provisions, by-laws, planning or building regulation conditions specific to the site prior to commencement of works.

9. Site Safety

It is the client’s responsibility to ensure that the area to be maintained is safe, and to point out in writing any known hazards such as underground and overhead services, drains, pods, ditches or water courses. Upon and after commencement of work, Woodbridge Garden Rooms will have the right to re-price any area, should any of these services be discovered.

10. Deliveries

Woodbridge Garden Rooms will inform the client should deliveries be likely to cause an obstruction and will ensure any delays are agreed with the client and minimised as far as practicable. There may be times when materials are left until required, Woodbridge Garden Rooms will aim to minimise this where possible.

11. Payment

Payment Instructions (Three payment system):

• 40% deposit to book work and secure an installation date.

• Further 30% payable 2 weeks before the installation date.

• Final balance (30%) payable upon completion of the work (within 7 days).

12. Planning

Planning consent is not normally required however, it is the customer’s responsibility to ensure that planning consent is not required for the installation of the outbuilding. We recommend you seek clarification from your local planning authority. The Company will not be held liable for any breach of Permitted Development/Planning regulations applicable to your property.

If the site is in a Conservation Area, we recommend that the customer contacts their local authority to confirm whether or not any Article 4 Directions (restrictions on your Permitted Development rights) have been applied to the property.

The customer is responsible for ensuring that the building and its location complies with their Planning Approval conditions. Woodbridge Garden Rooms will not be liable for any changes a customer may make to the design, specification, or location of a building once a Planning Application has been submitted or approved.

Buildings constructed by Woodbridge Garden Rooms under ‘Permitted Development’ should not be used for habitable accommodation. If used for habitable accommodation the guarantee is invalid.

13. Scheduled dates

The Company will always try to honour the estimated delivery/installation date. However, we cannot guarantee the installation date and cannot be held responsible for postponement or delay outside of our control. This may include, but is not limited to, extreme weather conditions, access difficulties, parking, traffic.

The Company cannot be held liable for any loss, damages, charges, or expenses incurred by the customer as the direct or indirect result of any delay in the delivery, installation, or completion of an order. The Company will not be held financially liable for return visits that may be required for any rectification works to the building.

Any time frames given to the customer to suggest the duration of an installation are an estimate only and do not form part of any contract. The Company will not guarantee to complete the installation of a building by any specified date or time.

14. Work on site

Whilst every care is taken to avoid any damage to the Customer’s property, the Company cannot be held liable for unavoidable damage caused by the installation teams. The Customer accepts that some damage may be unavoidable, especially to access routes and the surrounding working areas.

The Company will install materials, fittings or appliances supplied by the customer on a goodwill basis only. The Company will not be held liable for any damage to such items. No additional items will be fitted/installed unless agreed in writing on the Scope Of Works agreement prior to the team visiting the site.

The Company reserves the right to withdraw its employees or designated contractors from site where they deem the working conditions to be unsafe in accordance with current Health and Safety Regulations. In such cases, the Company will discuss any necessary changes to the working environment/conditions with the customer which must be carried out before works can continue.

The site survey completed is a visual inspection only and the Company cannot be held liable should any underground obstructions be discovered on commencement of works, or any other undisclosed or unobservable factors that prevent, hinder or delay works whereby liability falls to the customer. This includes, but is not limited to; service pipes, drainage pipes, tree stumps, roots, asbestos, and concrete pads.

The Company reserves the right to cancel or postpone any works should unforeseen circumstances arise that affect the Company’s ability to fulfil an order. In the event that the Company cancels the total installation of an order a full refund will be given to the customer unless it is found that such unforeseen circumstances have been directly caused by the customer.

If an existing base has been used e.g.concrete slab, the Company cannot be held liable for subsidence or settlement issues.

If asbestos is found on site, then the Company will not be able to continue to work on site until it has all been removed and a clearance report provided. The Company does not hold a license to handle asbestos.

15. Electrical work

The Company reserves the right to refuse to complete electrical work, and/or to apply additional charges where a connection is not possible with the current power source/consumer unit. The customer will be informed and quoted prior to any necessary additional works being carried out.

The Company reserves the right to make any changes to electrical product specification or services they deem necessary to ensure safety compliance. The customer will be made aware of any such requirements and cost implications before the relevant works are carried out.

No additional electrical work will be carried out by the Company unless agreed in writing on the Scope Of Works Agreement prior to the team visiting site.

Woodbridge Garden Rooms makes no guarantee as to the suitability of any Wi-Fi device and/or powerline adapter, such as the TP HomePlug Solution. The liability of the Company for any Internet or Communications device or service will be limited to the value of that specific item only.

Every effort is made to provide an accurate quotation for electrical works, however, the inspection of the customer’s own armoured cable and consumer unit is only visual and is based on the assumption that the customer’s electrics comply with current building regulations. It is the customer’s responsibility to ensure that the cable is fit for purpose. Quotes given at the point of sale are estimates only and do not act as confirmation of the cable being suitable. Woodbridge Garden Rooms cannot be held liable should the cable prove to be unsuitable or inadequate.

16. Guarantee

No guarantee will be made by Woodbridge Garden Rooms against the effects of weather exposure on the colour of the external cladding. Cedar will naturally fade and silver over time, It is recommended that any cedar on the garden room is treated by the customer within 6 months of installation and every 6 months thereafter to preserve its original colour.

Door adjustments may be necessary from time to time and are not covered under guarantee. Adjustments can be easily carried out by the customer – please call the Company for further advice.

All doors and windows are installed and secured into the structure of the garden room, timber will move over time with weather conditions which means adjustments may be required (almost certainly for French style doors), these are easily carried out by the customer – please call the Company for further advice.

We would like to remind customers that wood is an organic product, subject to naturally occurring changes as a result from different environmental conditions. These changes include (but are not limited to) changes in colour, surface splits, cracks, warpage, and shrinkage. The development and appearance of these natural properties of timber are not defects with the product itself and as such are not covered by Woodbridge Garden Rooms.

Our garden rooms are manufactured from timber; as timber is a natural product, warping and expansion may occur whilst the building is settling. Woodbridge Garden Rooms adheres to NHBC guidelines with regards to plaster cracks and should superficial cracking of plasterboard occur over 2mm wide this is covered under your guarantee.

No guarantee will be made against scratches or imperfections in/on the glass once the sign-off of the building inspection has been completed.

Where underfloor heating has been installed the customer must ensure that all furniture is raised on legs, the use of flat-base furniture will invalidate your guarantee.

Guarantee claims should be made to the main office on the discovery of the fault. Failure to report a fault immediately may invalidate your guarantee. Once agreed, a maintenance team will be dispatched to remedy the issues free of any charge. Woodbridge Garden Rooms will not reimburse payments made to third-party repair contractors without prior written consent.

If the customer is deemed to be responsible for any faults to the building, all costs associated with remedial works will be charged to the customer.

The Company shall not be deemed liable for subsidence to the garden room or of the surrounding installation site unless such subsidence is caused by the negligence of the Company during installation.

The Customer is deemed to be responsible for any damage and or faults caused to the garden rooms by vermin or pests, this includes but is not limited to; rats, mice, foxes, insects, and birds.

Any structural alteration made to the building by the customer or a third party employed by the customer will invalidate the guarantee and as such, any related remedial works will be chargeable.

The Customer must ensure that adequate ventilation and drainage is in place around all sides of the building. Blocking in the sides of the building with paving or other landscaping material may result in excessive moisture retention either to the walls or to the base system. Blocking in the sides of the building will invalidate the guarantee.

Woodbridge Garden Rooms uses acoustic grade plasterboard when additional noise reduction is required. This plasterboard is designed to dampen sound and minimise noise pollution. Although it provides a good level of sound insulation, there is no claim, or guarantee, that it will be completely soundproof. Results may vary depending upon, but not limited to; the amount of glazing in the garden room, the positioning of the glazing and the area surrounding the garden room.

The Company provides no guarantee in relation to any damage caused by storm-force weather conditions including flooding, standing water, or if the garden room or product has been misused or deliberately abused.

All works completed by Woodbridge Garden Rooms are guaranteed for the following

10 years:

Design and manufacturing faults to the structure of the building & roof (including rot and corrosion)

3 years:

Internal misting in double glazing

Door and window hinges and locks

External decking (rot, corrosion and structural faults)

1 year:

External fascias

Internal linings and trim, floor covering, internal accessories, blinds

Electrical installations and appliances, including underfloor heating and air conditioning units Electrical and network connections

17. General

We may also use photographs of your completed building for marketing purposes. Please let us know via email if you do not agree to this.

The Customer will grant the Company suitable access to the property at all times until payment in full has been made.

18. Ventilation

We strongly advise that all buildings are fitted with at least one opening window for ventilation purposes.

If the building is being used as a gym or exercise room it is important to maintain good ventilation. We recommend heating and ventilating your building before and during use to avoid condensation on equipment.

19. Maintenance

It is the customer’s responsibility to ensure areas around the building are kept clear. An air gap under the sides and rear of the building must be maintained and clear of obstacles to ensure vegetation and weeds do not make contact with the building and lead to possible intrusion within the building. This will also ensure that no moisture cannot be trapped underneath the building.

Gutters and roofs should be inspected and cleared of all debris a minimum of twice a year.

As with any external building, failure to clear gutters and keep air gaps maintained may result in damage to the fabric of the building which will invalidate your guarantee.

If remedial work is carried out and the defect is found to be a result of the customer failing to maintain a clear area around the building the work will be chargeable to the customer.

20. Insolvency

If the Customer shall go into liquidation whether compulsory or voluntary (except the purposes of a bona fide reconstruction or amalgamation) or if a petition shall be presented or an order made for an administrator or if a receiver, administrative receiver or manager shall be appointed over any part of the assets or undertaking of the Customer or the Customer being an individual shall become bankrupt or make any arrangement with its creditors, then without limiting its remaining rights the Company shall be entitled to immediately recover from the Customer all sums then due and all losses arising to the Company as a result of such circumstances arising.

21. Failure to make payment

If the Customer fails to pay the full payment on the due date then without prejudice to its other rights and remedies the Company may charge interest both before and after Judgement on the amount unpaid at the rate of 10% per annum above the Starling Bank base lending rate from time to time compounded monthly until payment is made in full with a part of a month being treated as a full month for the purposes of calculating interest.

Notwithstanding the above, if full payment has not been made on the due date the Agreement may be terminated forthwith by the Company serving not less than 48 hours written notice to the Customer, whereupon the Company shall be entitled to remove the Studio and for such purpose the Company shall have an irrevocable licence or authority to enter upon the Installation Site with such transport as may be necessary to recover the Studio. The Customer shall render all reasonable assistance to the Company to enable the Customer to disconnect the electricity supply and dismantle and remove the Studio from the site.

If the Company takes the action permitted by the above clause the Customer shall pay a removal charge being £2,500 plus VAT together with the cost of arranging for an electrician to disconnect the power supply.

22. Privacy Policy

Company Privacy Policy

This website is operated by Woodbridge Garden Rooms LTD. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

who we are; how and why we collect, store, use and share personal information; your rights in relation to your personal information; and how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

Woodbridge Garden Rooms LTD (‘we’ or ‘us’) collect, use and are responsible for storing certain personal information about you. When we do so, we are regulated under the

General Data Protection Regulation which apply across the European Union (including the United Kingdom) and we are responsible as a ‘controller’ of that personal information for the purposes of those laws. The personal information we collect and use

a. Personal information you provide to us

We collect the following personal information that you provide to us:

Full Name

Email Address

Phone Number

Postcode/ address

Some examples of when we collect this information include:

When subscribing to our services or/and a third party services

b. Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data; shall receive any data protection notices on their behalf; and shall consent on their behalf to the transfer of their personal data abroad.

c. Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

The following examples illustrate how we may use cookies to monitor and/or collect the following information:

Activity on our website for analytic purposes and re-targetting purposes.

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our Website cookie policy.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

How we use your personal information

We collect information about our users for the following purposes:

To market our services via email or online advertising.

Who your information may be shared with We may share your information with:

• Law enforcement agencies in connection with any investigation to help prevent unlawful activity;

• Any information filled in via our online advertising will be passed on to the appropriate client as disclosed in our advertising.

We will not share you personal information with any other 3rd parties.


We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

Required personal information

No personal information has to be provided by you to us at any time.

How long your personal information will be kept

We will hold your personal information for the following periods: Information will be held for up to 6 months (depending on build date projection)

These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:

(1). consent;

(2). contract;

(3). legal obligation.

Consequence of our use of your personal information

The consequence to you of our use of your personal information is:

You will be presented with the opportunity to submit your personal information via our online platforms and online advertising including social media platforms. This information can then be passed on to 3rd parties of which you have expressed interest in.

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

We will not transfer your personal information outside of the EEA at any time.

Children and the validity of consent

Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• Fair processing of information and transparency over how we use your use personal information.

• Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address require us to correct any mistakes in your information which we hold.

• Require the erasure of personal information concerning you in certain situations receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party

• In certain situations object at any time to processing of personal information concerning you for direct marketing object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you object in certain other situations to our continued processing of your personal information otherwise restrict our processing of your personal information.

• In certain circumstances claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulations

(http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gd pr/individual-rights/)

If you would like to exercise any of these rights please:

email, call or write to us

let us have enough information to identify you let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)

let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to the privacy policy

This privacy policy was published on 10th March 2021 and last updated on 31st December 2022.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

By notice on our news feed page on our website

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

e-mail: info@woodbridgegardenrooms.co.uk post:

1 Charity Cottages, Swilland Road, Otley, Suffolk, IP6 9NE

If you have any questions about these terms and conditions please get in touch using the details below:

01394 775758



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